DELIVERY & RETURNS

Order Processing Times

For any in stock kits we always aim to have your order packaged and shipped within 24 hours, but incases of busy times and holidays, please allow 2-3 working days.

For any wholesale order items, we aim to have these orders ready for shipping within 7-14 working days. 

In the unlikely event of delay, I will notify you immediately.

 

Delivery Service

UK

The delivery service we use is the Royal Mail and The UK Post Office. 

FREE UK standard shipping: Royal Mail 2nd class, 2-4 working days

Tracked and signed UK shipping (£6.10 upgrade): Royal Mail, 1-2 working days. 

INTERNATIOANL

FREE INTERNATIONAL SHIPPING: On orders over £60+, Royal Mail standard international, 6-10 working days (depending where you are in the world)

Tracked international shipping on all orders under £60 is £20. We use Royal Mail, 6-10 working days

*The Braiding Circle, will not be held responsible for orders that are delayed in customs.

**Please note that during the current global pandemic there are still large delays in delivery times, which can not be avoided. 

 

Returns & Refunds

We really hope that you love your purchases, however if you are in anyway dissatisfied your item can simply be returned within 14 days of receipt to obtain a full refund.

Please email us via the Contact page explaining what you are returning and why so an exchange or refund can be arranged as soon as possible.

The customer is to pay for any return delivery and unfortunately this cost will not be refunded.

Please use Recorded Delivery when returning goods as I cannot be held responsible for items lost or damaged in the post.

The returned goods must be as new, unworn / unused and in the same condition as when delivered (including any labels) and in its original packaging to qualify for a refund or replacement.

Refunds will be issued within 14 days of receiving the returned goods.

To return an item by post please repackage your goods with care and include details of the order.

Please send your returns to the following address: By Bridie Apple, Flat 2, 6 Hamslade Court, Dorchester, DT1 3DJ

*If the item you are wishing to return for a refund is a custom made kit or item this item will not be able to be returned unless it is damaged, if this is the case please contact us first to arrange this. You can do so via my Contact page.